FAQ

They sure do! E-Z UP® Instant Shelters® can be set up in less than 60 seconds with just two people. Our patented one-piece frame with X-shape trusses creates an accordion-like structure that unfolds quickly for fast and E-Z set up. First time set-up requires the top to be installed. The top remains on the frame making every set up E-Z.

Coupon exclusions do apply. Coupons cannot be combined with any other offer or discount.

Check out this two-minute video for a step-by-step tutorial. For additional questions, please refer to your owner’s manual or contact us.

E-Z UP® canopies stand securely on grass, dirt, or pavement without ropes or poles. In windy conditions however, we recommend using our Heavy-Duty Stake Kit or Deluxe Weight Bags to anchor and prevent your canopy from tipping over.

E-Z UP® Instant Shelters® are available for purchase here on www.ezup.com, in retail stores across the US or through one of our Authorized Dealers worldwide. If you need help locating one of our dealers or need more information please contact us.

We know your needs may vary, which is why we offer a full range of models and sizes to accommodate you and your lifestyle. Sizes range from our 2.5 x 2.5m VUE™ or spacious 4.5 x 4.5m HUB™. Most popular sizes for fun in the sun is the 3 x 3m , and for business use we recommend 3 x 3m to 3 x 6m depending on your needs. Contact us if you need more information or for help adding custom graphics.

We offer a wide range of award-winning custom printing styles to meet your needs and stay within budget. Unfortunately, we cannot print on a canopoy you’ve already purchased. The reason for that is simple: we take pride in the quality and craftsmanship of each custom E-Z UP® canopy top and we can’t promise you’ll receive the level of quality we guarantee on a top we can’t authenticate. If you purchased a canopy from company XYZ, we can help you replace it with a high-quality, custom printed E-Z UP® Instant Shelter®. We do not print on our stock color E-Z UP® canopy tops because the production process of our custom tops varies depending on your graphics and needs. If you’ve purchased a stock color E-Z UP® canopy from www.ezup.com within the past 30 days, you may be able to return it and purchase a new canopy with custom graphics. (Check our return policy and guidelines here.)

E-Z UP® has a full array of products, including the E-Z UP® Instant Shelter®, E-Z UP® ProFlag™, ProUmbrella™, E-Z UP® Instant Table™, Directors Chairs, Bungalow® by E-Z UP and a variety of accessories. E-Z UP® products are used for fun in the sun, trade shows, corporate and community events, farmer’s markets, sporting events and much more. A full list of our products can be viewed here.

Yes. Our full line of accessories includes custom sidewalls, railskirts, screen rooms, Deluxe Weight Bags or 25lb weight bags, Heavy-Duty Stake Kits, roller bags and more.

Our fabric meets CPAI-84 & NFPA-701 Fire Resistant Requirements as well as others. You can find more information and our Fire Certifications here.

We recommend using weight bags or stake kits in all environments. While stakes are ideal to keep your Instant Shelter® secure during all outdoor use, our professional weight bags hold up to 40lbs of sand, slate or similar material, and easily attach to your canopy for additional stability.

Vented tops are specifically designed for windy conditions, allowing wind to flow through the canopy, instead of directly hitting the top and tilting it over. Furthermore, our Dome® canopy combines wind vented peaks with new flex rod technology so the roof bends and flexes with the pounding force of the wind.

Our tops are designed to fit E-Z UP® brand frames. We do not recommend using our frame or top with another company’s product.

Model numbers are placed on a sticker and located on inside of one canopy leg near the upper end. Click HERE to see an example of a frame label. This model number will allow our Customer Service Representatives to identify the canopy model you have.

Unfortunately we do not have any canopies with logos already printed. In this situation, the most common choice is a canopy with the team’s colors.

The zippers are used to connect one sidewall to another. Many customers choose to purchase three sidewalls for a semi-enclosed space, or four for full enclosure.

Yes, we provide discounts to non-profit organizations. Please contact us for further details. We also accept donation requests. Depending on the nature of your charity, event, or team we may either approve your request for a donation or suggest an E-Z UP sponsorship.